Terms and conditions
Application and Entire Agreement

These Terms and Conditions apply to the provisions of the services detailed in our quotation (Services) by So Sensory of Plymouth Science Park, 1 Davy Road, Plymouth, Devon, PL6 8BX (we or us) to the person buying the services (you).

You are deemed to have accepted these Terms and Conditions when you   accept our quotation or from the date of any performance of the Services (which ever happens earlier) and these terms and conditions and our quotation (the Contract) are the entire agreements between us.

You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf.  These Conditions apply to the Contracts to the exclusion of any other terms that you try to impose or incorporate, which are implied by trade, custom, practice or course of dealing.


A “business day” means any day other than a Saturday, Sunday or bank holiday.

The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

Words imparting the singular number shall include the plural and vice versa.


We warrant that we will use reasonable care and skill in performance of the Services which will comply with the quotation, including any specification in all material aspects.  We can make any changes to the Services which are necessary to comply with any applicable law or safety requirements, and we will notify you if this is necessary.

We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
All of these Terms and Conditions apply to the Supply of any Goods as well as Services unless we specify otherwise.

Your obligations

You must obtain any permissions, consents, licenses or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

If you do not comply with clause 10, we can terminate the Services.

We are not liable for any delay or failure to provide the service if this is caused by your failure to comply with the provisions of this section (Your obligations).


The fees (Fees) for the services are set out in the quotation and out on a time and materials basis.
In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, substance and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.
You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable daily rate in effect at the time of the performance or such other rates as may be agreed between us. Provisions of clause 14 also apply to these additional services.
The fees are inclusive of any applicable VAT and other taxes or levies, which are imposed or charged by any competent authority.

Cancellation and amendment

We can withdraw, cancel or amend the quotation if it has not been accepted by you, or if the services have not started, within a period of 30 days from the date of the quotation, (unless the quotation has been withdrawn).
Either we or you can cancel an order for any reason prior to your acceptance or (rejection) of the quotation.
If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the fees and invoiced to you.
If, due to circumstances beyond our control, including those set out in the clause below (circumstances beyond a parties control), we have to make any changes in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.


We will invoice you for the payment of the fees either:
When we have:

a. Completed the services with commission and sign off; or
b. On the invoice dates set out in the quotation; or
c.  When we can request any part of any quotation incurring each or any "one off" or bespoke manufacturing process which will be liable for a minimum 25% deposit prior paid in full before commencemnt of any manufacturing processes.   

You must pay the fees due within 14 days of the date of invoice otherwise in accordance with any credit terms agreed between us.    

Time for payment shall be of the essence of the Contract.

Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 10% per annum above the base lending rate of the bank of England from time to time on the amount outstanding until payment is received in full.

All payments due under these terms and conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set off a claim against the other in order to justify withholding payment of any such amount in whole or in part.

If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services, which have been awarded by, or otherwise arranged with, you.

Receipts for payment will be issued by us only at your request.

All payments must be made in British pounds unless otherwise agreed in writing between us.

Subcontracting and assignment

We can at any time sign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and cancel the contract or delegates in any manner any or all of our obligations to any third-party.
You must not, without any prior written consent, assign, transfer, charge, sub contract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


We can terminate the provision of the services and immediately if you:
a commit a material breach of your obligations under these terms and conditions; or
fail to make pay any amount due under the contract on the due date for payment; or
are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debt; or
enter into a voluntary arrangement under part 1 of the Insolvency Act 1986, or any other scheme or arrangements is made with its creditors; or
Convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (As defined in para. 14 of schedule B1 of the Insolvency Act 1986), resolutions passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

Total amount of our liability is limited to the total amount of Fees payable by you under the contract.
We are not liable (Whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions all the quotation for:

 any indirect, special or consequential loss, damage, costs, or expenses or;
any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, third-party claims; or
any failure to perform any of our obligations if such a delay or failure is due to any cause beyond our reasonable control; or
any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the services or any goods supplied in connection to Services.

You must indemnify us against all damages, costs, claims and expenses suffered by those arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which would be unlawful to exclude or limit liability.

Circumstances beyond the party’s control

Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party.  Such causes include, but not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.


All notices under these Terms and Conditions must be in writing and signed by, or on behalf off, the party giving notice (or a duly authorised officer of that party).

Notices shall be deemed to have been duly given:
i. when delivered, if delivered by courier or other messenger (including registered mail) during normal business hours of the recipient;
ii. when sent, if transmitted by fax or email or smart device and a successful transmission report or return receipt is generated;
iii. on the first business day following the mailing, If mailed by national or ordinary mail; or
iv. on the tenth business day following the mailing, if mailed by airmail.

All notices under these terms and conditions would be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

These terms and conditions are governed by and interpreted according to the English law. All disputes arising under these terms and conditions are subject to inclusive jurisdiction of English courts.